LEGAL
Privacy Policy
How Prestige Productions collects, uses and protects your personal data when you visit our website or get in touch about a project.
Template notice: This page is a starting template, not finished legal advice. Before publishing, replace the placeholders below (registered company details, ICO registration number, exact analytics/cookie tools in use, and data retention periods) and have it reviewed against UK GDPR and the Data Protection Act 2018, ideally by a solicitor.
01. Who we are
Prestige Productions (“we”, “us”, “our”) provides audio visual, stage & set and large format print services for exhibitions, brand launches and conferences across the UK. This policy explains how we handle personal data collected through our website (prestigeproductions.uk) and through direct enquiries by phone, email or form.
We are the data controller for the personal information described in this policy.
02. Information we collect
We collect information you give us directly, and some information automatically when you use our website.
Information you provide
- Name, company name and job title
- Email address and phone number
- Details of your event or enquiry (venue, dates, footprint, service required, brief)
- Any other information you choose to include in a message to us
Information collected automatically
- Pages visited and time spent on our site
- Browser type, device type and approximate location (via IP address)
- Referring website or search terms used to find us
03. How we use your information
We use your personal information to:
- Respond to enquiries and provide quotes for AV, stage & set and print services
- Plan, deliver and manage a booked project
- Communicate with you about your enquiry or booking, including changes or updates
- Improve our website and understand how it is used
- Meet our legal, accounting and regulatory obligations
We do not sell your personal information to third parties.
04. Our legal basis for processing
Under UK GDPR, we rely on the following legal bases:
- Contract — where processing is necessary to provide a quote or deliver a booked service
- Legitimate interests — to respond to enquiries and improve our services, where this does not override your rights
- Consent — where you have explicitly agreed, for example to marketing communications or non-essential cookies
- Legal obligation — where we are required to keep certain records, such as for tax purposes
05. Sharing your information
We may share your information with:
- Specialist subcontractors and build partners involved in delivering your project (for example, AV, staging, rigging or print suppliers), limited to what they need to fulfil their part of the work
- Venues, where coordination is required for access, load-in or site logistics
- Service providers who support our business, such as website hosting, email and accounting tools
- Regulators or authorities, where required by law
We require any third party we share data with to keep it secure and use it only for the purpose agreed.
06. Cookies
Our website may use cookies and similar technologies to remember your preferences and understand how the site is used. You can control or disable cookies through your browser settings; doing so may affect how parts of the site function.
[List the specific cookies and analytics tools actually in use here, e.g. Google Analytics, once confirmed.]
07. How long we keep your data
We keep personal information only for as long as necessary for the purposes described in this policy:
- Enquiry and quote details not converted into a booking: [e.g. 12 months]
- Project and client records: [e.g. duration of the relationship plus 6 years, for accounting purposes]
- Website analytics data: as set by the relevant analytics provider
08. Keeping your data secure
We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
09. Your rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information, in certain circumstances
- Object to or restrict certain processing
- Request a copy of your data in a portable format
- Withdraw consent at any time, where processing is based on consent
To exercise any of these rights, contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
10. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. The “last updated” date at the top of this page will always show when it was last revised.